Customer Account Specialist
Quickly strengthen your autonomy, communication and interpersonal skills as the primary point of contact for established customers managing the daily information flow between the customer and TLX Technologies!
Summary
Under the direction of the Director of Marketing, the Customer Account Specialist is responsible for maintaining and optimizing customer accounts by addressing and resolving customer inquiries and problems, processing orders, preparing services orders, tracking quotes, and resolving billing issues.
Essential Duties and Responsibilities
All employees at TLX work to satisfy the customer. Each department has expected core responsibilities, but these responsibilities do not define us. Rather, they simply provide a starting point where we work to satisfy the customer, continuously improve ourselves, others and the organization.
- Provides accurate and timely information regarding the status of open orders to customers and TLX staff.
- Tracks stock and production levels to ensure customer’s needs are being met in a timely fashion.
- Prepares all assigned reports, documents, letters and correspondence accurately and on time, including open sales orders, stocking agreements, warranty work, billings, general forecasting, etc.
- Addresses and resolves customer inquiries, problems and complaints regarding products, services, billing, applications, etc.
- Creates and maintains customer files.
- Enters all required information into the computerized systems to create and maintain the customer database, ensuring accuracy and timeliness.
- Provides inside support to the outside sales representatives as needed.
- Completes special projects tailored to enhance skillset.
- Answers incoming customer telephone calls. Establishes and maintains positive working relationships with customers by ensuring the best possible customer satisfaction by providing expertise in the analysis of problems and development and communication of solutions.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and Experience
- Bachelor’s degree in business administration (or related field) and two years related experience or equivalent combination of education and experience
- Proficient in MS Office including Excel
- ERP and Database system/portal navigation experience.
- Experience solving practical problems dealing with a variety of variables in situations where only limited standardization exists.
- Typing proficiency
Behavioral:
- Proactive on tasks
- Strong verbal and written communication skills
- High attention to detail
- Strong organization and time management skills
- Ability to work to deadlines in a fast-paced environment
- Ability to flex and adapt with business needs
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The employee must occasionally lift and/or move up to 10 pounds.
- Specific vision abilities required by this job include Close vision, Distance vision and Ability to adjust focus.
- While performing the duties of this Job, the employee is regularly required to talk or hear.
- The employee is frequently required to sit.
- The employee is frequently required to stand; walk; use hands to communicate or feel and reach with hands and arms.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The noise level in the work environment is usually quiet.
- This is a 40-hour-per-week position with regular hours of 7:30 am-4:00pm.
- Occasional option to travel may be presented.
